you are not completely satisfied with one of our products, you will need to
return the item(s) you want to exchange, and initiate a new order for the
replacement items. Please allow up to 30 days for the refund to process. If you are a Wholesale Customer, please
contact Modinno directly at 604-421-6658 or 1-800-565-9511.
The item(s) returned must be in original condition, no stains and hangtags attached.
your item(s) for a refund and place a new order on modinno.com. This will guarantee that you get the item,
colour and size you need as quickly as possible.
If you purchased any item through an authorized retailer, or through Amazon, please contact the seller – they will be able to help you.
If you would like to return item(s), please follow the instructions below (within 7 days of the Delivery Date of your Items – Proof of Delivery is required):
- Securely pack your item in the box it arrived in, if possible.
- Items that arrive in an envelope or padded mailer are at risk of not receiving a full refund, unless you received the item in an envelope.
- Once your return has arrived at our warehouse, your return will be processed, (less the flat shipping) rate of $17 from your original order (if applicable).
We will do our best to process your return within 14 days. Any item sold at a discounted price is not eligible for return. Please call us if you have any questions at 604-421-6658, 1-800-565-9511 or email email@example.com